View Full Version : Quickutz Silhouette Problem.....
04-09-2007, 05:35 AM
I'm hoping someone who has a Silhouette may be able to help. I have purchased some new designs, but they're not showing up in my library. I contacted Quickutz and followed their instructions to re register, but my designs are still not showing in my library. I contaced Quickutz again to let them know this hadn't worked, but now they seem to be ignoring me!! Has anyone else had the same problem, and if so, how did you resolve it?
04-09-2007, 07:03 AM
This won't be any help but this is what happens to me....if I open my Silhouette from my desktop icon the complete library of images shows up (including all the ones I downloaded from QK). However if the program opens when I am opening a file from Paperthreads or anywhere else for that matter, only the original library images that came with the machine show up. Kind of weird but at least I know they are there. I have heard that QK's customer service is second to none so keep bugging them.
04-09-2007, 07:20 AM
I too have a Silhouette and had to reformat my puter-- I had called QK and talked to a Brian and he told me to call after I was done--My files would not show up.....he walked me thru it --took almost 30 min. but they are all there.. I guess maybe I was lucky to get help---I have talked to this same guy several times and he always seems to help--maybe you can ask for him... Diane
04-09-2007, 07:34 AM
What exactly did you have to do? I deleted the QK registration file from my computer , and then had to wait for them to delete me from their database and re register. This didn't work, did you have to do anything else? I'm dealing with them via email, as i'm in the UK and it's kind of expensive to call.
04-09-2007, 09:20 AM
I've just heard back from Quickutz. It seems that this is a problem being experienced by a number of Silhouette owners. They said that they'd add me to their contact liust and let me know when/if? a solution is found. I'm seriously considering returning mine as the ability to download firther designs was the main reason I purchased the Silhouette in the first place
04-09-2007, 09:25 AM
you can download all kinds of designs, without owning a Silhouette! We have over 1000 in the store!
Here's the thing with the Silhouette. It is the SAME machine as the others. The only difference is, with the Silhouette, you can purchase their "designs" Though I have heard that are going to try to get their designs to work with the other machines.
BEYOND feeling like you really really really only want to buy their designs, there is no added benefit to owning the Silhouette from the other machines.
So, the next thing to consider is price. And yes, the Silhouette is lower in price than other machines, BUT, the Silhouette only has a 90 day warranty! Take it from me, that is not so great! I had my machine for 10 months, i started to do more heavy duty cutting, and my machine went caput. I had to get it repaired. Because I had a 12 month warranty, it was all taken care of!
Also, we still have CraftRobo's available, in the blue model. And these are new machines, includes the 12 month warranty, are are only $281, including shipping! so, technically, the Silhouette isn't that much cheaper.
04-09-2007, 09:27 AM
I had the same problem but Brian sent me an e-mail with detailed explanation on what to do. It worked well. If you want it, just send me an e-mail to: email@example.com and I'll forward it to you. It took me a while to receive an answer first (they had a server problem) but since, Brian is extremely helpful.
04-09-2007, 10:22 AM
Out of all the available machines, which would you recommend?
I thinking of returning the Silhouette and opting for a Wishblade.
Is the Illustrator Bridge for Wishblade still available? I can't seem to find it anywhere!
04-09-2007, 10:40 AM
If I had it to do again (for this price range...) I'd get the CR. I know Michelle has it for cheap right now (approx $280), it includes the ability to cut from illustrator already (no need to buy a bridge, Graphtec seems much more supportive with software without extra$, and the only thing it doesn't do like the blue WB I have is cut from an SD card (but I haven't even used those honestly...this site has far better stuff). That's my two cents anyhow.
04-09-2007, 11:38 AM
I'd jump in and get the CraftRobo, especially if you want to use Illustrator!
then you would have "all in one!"
I use wishblade with Illustrator. At the time, CR wasn't in the US!
04-09-2007, 11:39 AM
Let me preface though....
I think the BEST machines are the Klic-N-Kuts. BUT, they are higher priced, so they aren't for everyone, especially if budget is more important than the ability to cut heavier cardstocks with ease.
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